The customers’ interests at heart

Seller: clive 6528
Name: Clive Bilski

What do you sell?

I am known as the “MacDonald’s Toy” man on bidorbuy, because I sell so many MacDonald’s toys, the ones that come bundled up with kids’ meals. I also sell antiques, Barbie dolls, trolls and anything else I feel my customers would like.

When did you start selling on bidorbuy?

In September 2008, and in just a little over two years I have managed to sell over three thousand items and have maintained a 100 percent rating.

Is selling on bidorbuy your business or your hobby?

BOB is my hobby, but hopefully a bigger part of my life when I retire.

What first prompted you to sell on bidorbuy?

I had a lot of unwanted stuff at home and figured that BOB was the best way to go. In, fact my partner was the one who suggested BOB, so she is to blame!

What are the biggest benefits that you find selling on bidorbuy?

The secure payments, the ease of listing and searching and keeping track of sales, the advantage of an on-line shop (as opposed to other selling websites).

How do you promote your products?

By emailing my customers.

What sets your company or products apart from the rest?

I make sure that I despatch products either the same day as receipt of payment or within three days at the latest. My packaging is done professionally and feedback from my customers is very positive on this aspect. I also research my products well and give detailed descriptions. I keep a list of my customers wanted items and inform them by email of latest “finds”. My products are always in good working order and if there are any flaws or damages, these are always accurately described.

What has been the biggest lesson you have learnt?

My biggest lesson is that if you give the customer a first class service, they will come back time and time again. I have customers who are still with me from the beginning.

What advice would you give to sellers who are new to bidorbuy?

Give the best service you can, don’t try and save on packaging, don’t “make” money on postage and be serious about the business. If you do all these things, it can be very rewarding.

What are your favourite features on bidorbuy?

The tracking of sales, the various methods offered for payment and the ease of finding items.

Additional comments about bidorbuy?

A wonderful way to start a business, but only if it is done professionally and with the customers’ interests at heart.