The shipping factor

delivery-manYes, we have written about shipping before (here, here, here…). And no, we’ll never get tired of re-visiting the subject.

The thing is, a well-defined shipping policy is of utmost importance for smooth functioning of the bidorbuy trading platform and for your success as a seller on it.

You may sell regularly on bidorbuy. You may sell only for time to time. You may even plan to sell something once-off. In any case, you need to define your delivery method and shipping fees as you list an item for sale, because:

  • Your buyers are more likely to complete an order if they know what you charge for shipping;
  • You will have less pre-sale queries to reply to;
  • You will have less post-sale issues to deal with.

New sellers or sellers who did not take care to set up their shipping fees in the past will be served this little box as they list something for sale:

shipping-charges

Do not ignore it.

If you are an occasional or once-off seller, simply click on the Shipping quick create link and follow the prompts. In just a few shot and quick steps, you’ll have the shipping charges section sorted out.

Regular sellers are advised to go the full length. Start by setting up shipping methods (e.g. Post Office, courier, economy, express). Then set up shipping products classes (based on the type / weight / size of the products you sell) for each of the shipping methods. To make things easy for you, we have put together this how-to with video tutorial.

(Yes, it is hard work, but once you’re done you’ll be glad you did it.)

Whether you opt for “quick shipping” or for the whole package, you can trust the bidorbuy system to remember your setting for the next time you need them. Of course, you’ll be able to edit and change the details at any time.

It goes without saying that you need to do your homework beforehand. You must know what you intend to charge for shipping before you start creating a listing, so it’s a good idea to get a few quotes from a courier and to peruse the Post Office tariffs.

Also, do remember never to overcharge on shipping! Adding a little for packaging and handling is fine, but it is definitely not acceptable to try to make a profit on shipping fees. That is against the bidorbuy policy and is unfair (and extremely annoying) to the buyers.

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The shipping factor, 1.0 out of 5 based on 2 ratings

 
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Comments (4)

  1. SPIKEL M A SPENCER Wednesday - 15 / 05 / 2013
    I HAVE COMPLAINED A FEW TIMES ABOUT SELLERS OVERCHARGING ON ON POSTED ITEMS AND NOT ONCE HAVE YOU REPLIED. SELLERS HAVE LOST OUT BECAUSE THEY WOULD NOT ANSWER MY QUERIES REGARDING THEIR OVERCHARGING. YOU SHOULD SET A RULE THAT THEY CHARGE POST OFFICE RATES SO AS NOT TO RIP-OFF THEIR BUYERS! THEIR COSTS OF GOING TO THE POST OFFICE AND PACKAGING SHOULD BE COVERED BY THEIR PROFIT ON THE ITEMS THEY PUT ON AUCTION. WHAT IS YOUR STAND ON THIS 'BIG ISSUE? ' THIS TIME I EXPECT A PROPER REPLY.
    • Lana Thursday - 16 / 05 / 2013
      Hi SPIKEL M A SPENCER, we at bidorbuy completely agree with you: sellers should not overcharge on shipping fees, AND they should answer questions from customers and potential customers. About shipping charges: it is against bidorbuy rules for sellers to overcharge on shipping. Sellers should charge the exact shipping; a reasonable amount for packaging and handling can be included (the amount would depend on the size of the parcel - for a standard one it should be about R10 - R15). So, if you see a seller charging inflated shipping (even if you do not mean to buy), please report him or her by clicking on the !Report a problem link included in every listing. Then our security team would take measures against the seller in question. Though we would like to regulate this area more strictly, shipping charges are so complex and depend on so many parameters (post office or courier / size / weight / of the parcel / distance / major centres or outlying areas) that we feel we have to leave it to the sellers for the time being. About answering the questions: We trust that you mean the SELLERS did not answer your questions (if you got no answer from our customer support, hello@bidorbuy.co.za, please call 0861 88 0861; your email client might be blocking our messages). We do try to educate sellers who sell on bidorbuy to answer each and every question, before a sale is made as well as post-sale. However, we can't make sellers do so. We trust that our rating system plus common sense on the part of the buyers (for example, not buying from sellers who do not answer questions before a sale), such sellers will either get their act together or fall off, due to poor ratings and poor sales.
      • Yvonne Croeser Tuesday - 21 / 05 / 2013
        Dear Lana, how can you say the standard fee for a parcel should be R10.00 - R15.00? When did you send the last time a parcel? Already an eco-parcel cost R21.50. For a standard parcel up to 1 kg you pay AT LEAST R35.10!!!
        • Lana Wednesday - 22 / 05 / 2013
          Hi Yvonne Croeser, so sorry, I should have been clearer in my comment! What I meant to say is that sellers should charge buyers the EXACT shipping fee (that is, as much as Post Office or courier charges them), but that it is acceptable if the sellers add R10-R15 or so for packaging and handing, over and above the Post Office or courier fees. (Of course, it is often wise to include insurance too, which is usually about 2% of the value of the item.)