bidorbuy wins the best customer service award at the 2013 South African eCommerce Awards
During the South African eCommerce Conference held on 11 September in Sandton, Johannesburg, the best South African eCommerce websites for 2013 were named in several categories, and bidorbuy came out tops in customer service.
This is the eighthtime in as many years that uAfrica (formerly Jump Shopping) has held the eCommerce awards. In the words of the organiser, the awards are “designed to recognise and reward those South African websites that have demonstrated excellence in their use of the internet as a platform for eCommerce.”
Being awarded the top honour in the Customer Service category is testament to the enormous focus bidorbuy has placed in the customer service sphere.
The excellence of customer service has long been recognised in bidorbuy as one of the fundamental components for success. That is why the site provides a multi-channel web of support to its users. People who buy and / or sell on bidorbuy.co.za can peruse the extensive knowledge base in the Help section or ask a digital know-it-all a question. They can also contact the bidorbuy customer support in a variety of ways: by email at firstname.lastname@example.org; by phoning 0861 88 0861 (this number is broadcast at the top of each and every page of the site); or by initiating a live chat.
The fact that the majority of new job openings in the company are for customer support consultants and that a second shift has been introduced, keeping the direct lines of communication open from morning until midnight and during weekends, testifies that customer service has been elevated to the position of utmost importance.
Since bidorbuy as a company does not sell anything, nor does it handle any of the products listed on the site, the main function of customer service is to help buyers and sellers trade directly with each other in a fair and regulated way.